No need to call technical support from different service providers
- No need for constant repetition and lost "wasted" time.
Maintenance - Single Point of Contact
After the installation and testing of the new IT environment, the client receives basic training and their IT administrator or IT department can take over the maintenance of the entire IT system. If the client wishes they have the option to choose the Premium maintenance service which is characterized by high response and reaction speed as well as 24/7 availability. This option includes maintenance of part or all of the implemented IT solution, as well as the choice of remote support or a full package support with included on-site system maintenance.
With the Premium service and the rare benefit of Single Point of Contact we achieve long-term optimization of the client's time and costs. One company, one contact for the entire IT ecosystem of your company. Smaller companies will no longer need an IT administrator and larger ones will have their work facilitated and the time to identify problems and find solutions accelerated. It will no longer be necessary to contact each service provider separately to check whether the problem is with the internet link, cloud provider, firewall vendor or LAN network as the responsibility is now in one place. Depending on the service package, working hours range from basic 09-17h every working day to premium 0-24h seven days a week. With dedicated personal assistance, we monitor and maintain the continuity of your business.
The benefits of Single Point of Contact are numerous:
1
2
Practical and efficient - Quick and easy problem identification and resolution
- Every second of IT system malfunction or malfunction of any of its components has a huge impact on the client's revenue
3
High level of trust between the client and the service provider, building a mutually beneficial business relationship
Consulting.
Beside Maintenance - Single Point of Contact solution, we offer you also:
Analysis
The initial phase that is crucial for the later implementation of the entire project. A detailed analysis by professional staff related to the client's network, hardware and software needs...
More Info
Designing "Tailor-made" IT solutions
A well-conceived and designed IT system is the foundation of efficient and reliable work. A good project enables fast and efficient system development while...
More Info
"Turnkey" IT solution implementation
After the solution design is completed, we offer implementation services for a "turnkey" IT solution that encompasses the analysis and design of the IT system...
More Info